Privacy Policy

qbq house Pty Ltd ("we", "us", "our") recognises the importance of protecting your privacy and is committed to handling your personal information in accordance with applicable laws and best practices.

We maintain an online platform that provides information about our architectural services. We may collect personal information from you through our website, via phone, email, in person, or through other forms of communication such as marketing materials or recorded calls.

By providing your personal information, you consent to its collection, use, disclosure, storage, and handling in accordance with this Privacy Policy.

This Privacy Policy outlines how we collect, use, hold, and disclose personal information. It should be read in conjunction with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You can access more details about the APPs at www.oaic.gov.au.

qbq house collects personal information necessary for conducting business with you, such as:

Name, address, and contact details

Email correspondence and phone records

Business-related information (e.g., company name and position)

Any other details relevant to your engagement with our services

When you visit our website, we may collect additional information for statistical purposes, including:

Your IP address

The type of browser you use

Pages visited and documents downloaded

Date and time of your visit

Referral sites that directed you to our website

We use personal information to:

Provide you with our services

Respond to enquiries and provide relevant information

Send marketing materials (if you have opted in)

Improve our website and customer experience

Process and respond to complaints

Comply with legal obligations

We may disclose your personal information:

To our employees, contractors, and service providers assisting in service delivery

To financial institutions or relevant third parties when required for transactions

To suppliers, consultants, or regulatory bodies necessary for project execution

For marketing purposes, unless you opt out

When required by law or to protect our legal rights

We do not sell or rent your personal information to third parties.

If we disclose your personal information to overseas recipients, we will take reasonable steps to ensure that they comply with Australian privacy laws.

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Information is stored securely in electronic and physical formats, and we implement security protocols to minimize risks.

While we strive to protect your information, no system is completely secure, and transmission of information over the internet is at your own risk.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

We may use cookies to improve your browsing experience and analyze website traffic. Refer to our Cookie Policy and Opt-Out Policy for more details on data handling.

We may send marketing communications and promotional offers to you via email or phone, in compliance with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth). You can opt out of marketing communications by contacting us at info@qbq.au or using the unsubscribe link in emails.

You may request access to or correction of the personal information we hold about you. Requests should be made in writing to info@qbq.au. We may require identity verification before processing such requests.

We retain personal information for as long as necessary for our business and legal obligations. Data that is no longer required is securely destroyed or de-identified.

Our website may contain links to third-party websites. qbq house is not responsible for the privacy practices of these external sites, and we encourage users to review their privacy policies before providing personal information.

If you are an employee, contractor, or job applicant, we may collect and store your personal information for employment-related purposes. This information is handled in accordance with this Privacy Policy and relevant employment laws.

We may update this Privacy Policy from time to time. The latest version will be available on our website. By continuing to use our services, you agree to any changes made.

If you have any questions or concerns about this Privacy Policy, please contact us at:
qbq house Pty LtdEmail: info@qbq.auWebsite: https://qbq.au

For further information on privacy rights, visit www.oaic.gov.au.